Privacy Policy

Lorna Safaris is committed to protecting and safeguarding your privacy. This Privacy Policy explains the basis on which we collect, store and use data collected from our clients.

Kindly read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Guided by the Data Protection act (DPA) 1998 which was later updated in 2018, together with the Kenya Data Protection Act 2019, we are committed to intentionally safeguard all collected and stored data from through various interactions e.g., website search, job applications, quote requests etc.

What personal information do we collect and why do we collect it?

We may collect and process personal information about you including information that you provide by filling in forms on our website, posting material, requesting further services or reporting a problem with our website that you provide when you use our professional services as a client received in correspondence that you send to us provided to us and concerning your visits to our website (including but not limited to traffic data) and the resources that you access. We may also collect information about you in other ways, for example, if you are a customer of one of our clients, and we are undertaking our services on our client’s behalf, if you have any other dealings with one or more of our clients which are related to our services which we are providing to our client or on our client’s behalf indirectly, through one of our people, a client or a third party. If you are a supplier of ours, from that supplier relationship and from publicly available sources. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes your name, username , marital status, title, date of birth and gender.
• Contact Data includes addresses, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about our services that you have used with us.
• Profile Data includes your username and password, orders made by you, your interests, and preferences.
• Usage Data includes information about how you use our website and how you use our services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

The way we process your personal data we collect as set out above varies depending on our relationship with you. In each case the purposes for which we request the information will be clear from the context in which it is acquired. These include:

• providing our services to you or an entity for which you work; verifying your identity; keeping a record of the services you have subscribed to and deliver services you may have requested; administration, billing and record-keeping purposes; communicating with you by telephone or email,; meeting our legal, regulatory and contractual obligations arising from our relationship with you; providing and improving customer service and support; administering our website, enhancing operational capabilities and for internal operations; verifying or enforcing compliance with this policy and applicable laws; and to inform you of developments that may affect you or to inform you of products, services or events.

Disclosure of your personal data

We will only disclose your personal information to another person or organisation where we need to share the information to provide a product or service you have requested; need to send the information to persons or organisations who engage our services on their behalf, including where you are that third party’s customer; need to send the information to persons or organisations that work on our behalf to provide a product or service to you. We have put necessary measures in olace to ensure your data is completely secure with us.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Our legal basis for using your personal data

If you do not agree to provide your personal data to us we may not be able to provide you with our services.

Where our use of your data is not necessary for one of the purposes outlined above we may use it in a particular way with your consent.  You are also free to refuse our use of personal information and you are also allowed to withdraw consent at any given time. 

Your rights as our client/potential client

Your personal information is protected under data protection law and you have a number of rights which you can seek to exercise. Please contact us for any further clarification on the same. 

Right to be deleted from our records: You may ask us to delete information we hold about you in certain incidences.

Right to edit your information: You have the right to ask us to edit any information about you that you might feel is not accurate.

Right to withdraw consent: You have the right to withdraw your consent where we are relying on consent to process your personal data.  If you withdraw your consent, we may not be able to provide certain products or services to you.  We will advise you if this is the case at the time you withdraw your consent.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collect aggregate information for us to use. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

What are cookies and why do we use them? Cookies are small text files that are created and stored on your browser or the hard drive of your computer by websites that you visit to enable the website to operate properly to ‘remember’ who you are and to monitor website traffic. Cookies are generally only visible to the website that serves them and not to other websites. Cookies are used on our website to ‘remember’ information so that it can be passed from page to page and to collect website statistics. This statistical data collected may be used to help improve our website and the services that we offer to you. Some of our cookies will also recognize you as a previous visitor the next time you visit our website to improve your experience None of them stores any information that identifies you personally, such as a name or postal address. If you register with us or if you continue to use our website, you agree to our use of cookies.

Security

Lorna Safaris takes great care to ensure the security of our website and your personal information. Only authorized personnel and contractors have access to your information. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.   We will keep your information secure by taking appropriate technical and organizational measures against unauthorized or unlawful processing, accidental loss, destruction and damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Contact us

Do feel free to contact us, If you have any questions about how we treat your personal data and protect your privacy, or if you have any comments or wish to seek to exercise any of your rights